Subscriptions

See how we work with subscription service providers worldwide to offer sustainable packaging that fits any box. Make sure your boxes are being sent out in style with memorable, branded packaging!

I use Cratejoy to manage all of the logistics of my subscription box business, from customer order management to recurring billing. I also get a lot of value from their articles; their subscription school series was critically important in the start-up phase to make sure I got my pricing right. Cratejoy has also opened up a whole new community of like-minded business owners through their Facebook group. Being able to ask questions, share wins and follow other entrepreneurs’ subscription box journeys are my favourites aspects of the group. — Tina Bar, Smockbox

Q: What functionalities do you find the most beneficial with using Cratejoy?

A: I love that Cratejoy offers both the marketplace for discovery of Smockbox and a really nice interface for the custom website builder. I was able to easily build my Smockbox website using one of their popular templates, and it is seamlessly linked to the Cratejoy dashboard for easy management of customer accounts and order fulfilment.

Q: What are the main things you focus on for an exceptional customer experience, and why is this important for Smockbox?

A: Customer service is always my top priority and starts with making sure all products that come in the box are great quality and from trusted brands. If a customer has an issue with shipping or needs to pause or cancel their subscription, I try to make the process as seamless as possible. Missing packages are resent right away and any subscription requests are answered within 24 hours.

Q: How has having custom packaging helped your brand?

A: It starts with my custom printed boxes and extends to the interior of the box where I use my noissue custom tissue paper. I’ve gotten so many compliments from customers and other box owners, and love being able to answer that it’s totally custom.

It communicates everything that will be in the box, and creates something that is so much greater than the sum of the parts.

I can really create a story and experience that is memorable and exciting for the customer.

I’m currently planning more tissue paper designs – eventually I’d love to have a new print for every season!

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