PRIVACY POLICYTERMS AND CONDITIONS
Privacy Policy and Terms and ConditionsPrivacy Policy and
Terms and Conditions

Privacy Policy

noissue recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our websites (noissue.co.nz. noissue.com.au, noissue.co.uk, noissue.ca or noissue.co), you agree to this Privacy Policy.

1. This privacy policy tells you how noissue uses use your personal data when you visit our website, interact with us, and buy our goods.

It also tells you about your privacy rights and how the law protects you.

It is important that you read this privacy policy, together with any other privacy policies we may provide, so that you are fully aware of how and why we are using your data.

This privacy policy was last updated on 7th of July 2020.

If you have any questions, or would like to exercise your privacy rights, please contact noissue at [email protected] with the Subject: Privacy @ noissue

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2. Our website and noissue as a legal entity:

Our website at noissue.co sells print goods which are aimed at business users – from start-ups and independent designers to larger organisations.

noissue is located at 1 Beresford Square, Auckland, 1010, New Zealand.

noissue is the data controller responsible for this website and any handling of personal data carried out by or on behalf of noissue.

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3. Children Under Age 13

You must be at least 13 years or older to register and use noissue’s products and services. If you are under 13, you must use an account created by a parent of guardian, and you must have the explicit permission of a parent of guardian to use noissue.

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4. Personal data which we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect a variety of information about our wonderful customers and visitors to the noissue website. This personal data falls into these categories:

  • Identity Data includes title, first name, last name, username or similar identifier and an encrypted version of your login/password.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Profile Data includes your username and password, purchases or orders made by you, preferences, feedback and survey responses, as well as any profile data which we have added (for example, using analytics and profiling).
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Usage Data includes information about how you use our website, products and services. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
  • Uploaded Content data - Any image or design file uploaded to our server will be automatically collected and saved until deleted by the user who uploaded the image. Any project created will be automatically collected and saved until deleted by the user who created the project. If a project has been ordered it can no longer be deleted.

Remember, if you choose not to share personal data with us, or refuse certain contact permissions, we might not be able to provide the products and services you’ve asked for.

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5. How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or through chat or social media.

This includes personal data you provide when you:

  • sign up to receive the weekly wrap up or other digital noissue products;
  • make enquiries or request information be sent to you;
  • create an account on our website;
  • create designs for products on our website;
  • order samples and/or products;
  • engage with us on social media;
  • enter a competition, promotion or survey;
  • contact customer services; or
  • leave comments or reviews on our products or services
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6. How we use your personal data

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example, when we carry out fraud screening as part of the check-out process.

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7. Advertising, marketing and your communications preferences

We may use your Identity, Contact, Technical, Tracking, Usage and Profile Data to form a picture of what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you and tell you about them. This is what we call direct marketing.

We may carry out direct marketing by email, phone, text or post. For example, you might have the noissue monthly wrap up hit your inbox.

On our website, we always try hard to make it really clear what we are doing and what communications you will be sent, whether it’s you deciding to sign up to the noissue Monthly Wrap Up newsletter or as part of creating an account or the purchase journey – and you have a right at any time to change your mind and say no thank you and opt out (but we’d be really sorry to see you go, so please gives us a chance by fine tuning your preferences before really leaving us!). The easiest way to opt out is to use the unsubscribe link at the bottom of the communication.

We have established a privacy centre where you can view and make certain decisions about your personal data use noissue.co/customer/account/create/. Of course, there are lots of different ways you’ll see adverts for noissue out and about, and not all of these are based on using personal data – sometimes we just buy good old-fashioned advertising space in the real world and websites and social media. If you see noissue’s adverts on websites and in social media, these may not be directed specifically at you, we might just have bid for the space. But here’s some things we may do that may be specifically directed at you:

  • emails, for example the noissue Monthly Wrap Up;
  • promotions by post, such as great money off shipping offers, or from our trusted retail partners.
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8. Cookies

You can see from Advertising, marketing and your communications preferences above, that cookies are a tool which we (and everyone one else who operates online) uses for advertising. That is just part of why cookies are used. Generally, they are pretty clever.

Cookies help noissue work better and provide lots of help in the background to make the process of being a noissue customer a lot easier. You’d miss a lot of these things if they were gone – like it being easy to log in and move from page to page, and things staying in your cart while you go off and look at other pages.

Other cookies collect information about how visitors use noissue.co, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and used to improve how noissue works.

There are also cookies that allow noissue to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.

There are cookies that collect information about your browsing habits in order to make advertising delivered to you more relevant to you and your interests (see Advertising, marketing and your communications preferences above). They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

When you use noissue, your device or browser may be sent cookies from third parties, for example when using embedded content and social network links. It's important for you to know that we have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third-party websites for more information about their cookies and how to manage them.

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9. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

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10. Third-party links

This website may include links to third-party websites, plug-ins and applications (for example, the ability to sign in with Facebook). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

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11. Data retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers for tax purposes. We also make a promise to you that you can come back at any time in the future and re-print products you have ordered from us in the past. So, unless you actively delete this information, we keep it, so we can keep our promise to you.

In some circumstances you can ask us to delete your data; see Your legal rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

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12. Your legal rights

If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:

  • The right to be informed – that’s an obligation on us to inform you how we use your personal data (and that’s what we’re doing that in this privacy policy);
  • The right of access – that’s a right to make what’s known as a ‘data subject access request’ for copy of the personal data we hold about you;
  • The right to rectification – that’s a right to make us correct personal data about you that may be incomplete or inaccurate;
  • The right to erasure – that’s also known as the ‘right to be forgotten’ where in certain circumstances you can ask us to delete the personal data we have about you (unless there’s an overriding legal reason we need to keep it);
  • The right to restrict processing – that’s a right for you in certain circumstances to ask us to suspend processing personal data;
  • The right to data portability – that’s a right for you to ask us for a copy of your personal data in a common format (for example, a .csv file);
  • The right to object – that’s a right for you to object to us processing your personal data (for example, if you object to us processing your data for direct marketing); and
  • Rights in relation to automated decision making and profiling – that’s a right you have for us to be transparent about any profiling we do, or any automated decision making.
  • If you wish to exercise any of the rights set out above, please contact us (see How to contact noissue about privacy).
  • You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
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13. How to contact noissue about privacy

If you have any questions about this privacy policy, or would like to exercise any of your rights, please email us at [email protected] or write to us with your letter addressed to: noissue located at 1 Beresford Square, Auckland, 1010, New Zealand.

If you need help about our products and services, or this website generally, please contact us here.

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14. A little request from noissue to you

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can do this by updating your account. Thank you.

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15. Changes to this privacy policy

The General Data Protection Regulation is new and the ICO is still issuing new bits of guidance about how businesses should follow it. So, you may see little updates to our privacy policy over the coming months. Be sure to check in and have read every now and then.

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Terms of Use

Please read these Terms of Use carefully. These Terms of Use govern your access and use of the noissue.co, noissue.co.uk, noissue.com.au, noissue.ca and noissue.co.nz websites and offline services. By accessing or using our sites, related tools, software, applications or any other noissue service you agree and are bound to these Terms of Use.

1. Authority to print supplied images

You confirm that whether by way of copyright ownership or otherwise you have authority to and do grant us permission to print all the images you submit to us and that you will indemnify us from any liabilities or costs that we may incur as a result of claims to the contrary.

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2. Ownership of Uploaded Images

noissue agrees that you retain all legal rights to the images and files that you upload. You are responsible for your images, and you may edit or delete your images at any time. noissue will use your images to manufacture products per your request. noissue will only use your images in promotional materials with your express permission.

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3. Ownership of Designs Generated or Displayed By Software

By using noissues's software to either generate or display designs for any of noissues products, noissue is being granted ownership over the generated or displayed design. This does not refer to ownership of images, which the uploader retains the legal right to. Scenarios where designs are generated by software include but are not limited to layouts, use of property effects, stacking, arrangement, alignment, ect. Scenarios where a design is displayed by software include creating designs in third party programs but then uploading finished images to noissue.

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4. Third Party Composite Designs

noissue software is unable to check the resolution quality of individual images used in composite designs generated in third party programs. If a collection of images are generated in a third party program such as photoshop and then uploaded as a single .jpg, noissue software can only read the resolution quality of the entire flattened file. noissue therefore cannot be responsible for resolution quality of individual images composited together in third party programs.

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5. Order Cancelations

We start working on your order shortly after it is placed - usually on the same day - so it's really important to get in touch asap if you would like to cancel it. We aren’t able to cancel orders once they are in production.

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6. Discounts and Promotions

Full list price applies except as per any discounts listed in our current price list or promo codes supplied through various promotional initiatives. They are subject to their own terms and conditions; For instance, sale prices or promo codes may only be available during a designated time period and their use is subject to the conditions of that promotion and time period.

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7. Termination of Account

Uploading of inappropriate images may lead to account termination.

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8. Product Pricing

Residents of Australia, Canada, New Zealand, United Kingdom and the United States: your prices will be expressed in your currency. We charge Sales Tax, GST or VAT as appropriate, clear your orders through Customs and deliver door to door. Residents of the Euro zone and all other countries: your prices will be expressed in Euros (residents of the Euro zone) or US Dollars (all other countries). We deliver door to door, but you are responsible for payment of any taxes, duties and clearance fees.

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9. Changes to Product Pricing

noissue reserves the right to change prices on already started projects. This includes scenarios whereby a customer has started one or multiple projects that were left inactive and following a global price adjustment the started project or projects now have a different price.

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10. Product Discontinuation

noissue reserves the right to cancel uncompleted orders / projects in the event that a product is no longer offered.

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11. Product Warranties

Our products are made to the highest standards. We are proud of and guarantee their quality. If any defect in material,workmanship or printing is evident upon delivery, the faulty product will be replaced free of charge if the issue is raised with the noissue team within 14 days receipt of the physical product.

Claims for faulty goods and damage in transit: Your order will be carefully inspected and packed before despatch and will be insured in transit. You must inspect your consignment for visible damage before you sign for receipt. If goods are damaged in transit the Customer must retain all packaging and notify both us and the Courier immediately. We will re-supply any product which is not delivered as per your order or order confirmation (whichever is applicable) but you must claim within seven working days. At our discretion we may request you to repack securely goods that are faulty, damaged in transit or incorrectly supplied for shipment back to us at our expense. If so requested, this is a condition of re-supply.

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12. Debilitating Actions

If an account engages in debilitating actions such as purposefully generating spam emails, threatening support agents, or placing a high volume of fraudulent design orders then a courteous warning will be issued. If warnings do not resolve the situation noissue reserves the right to suspend accounts.

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13. Limited Liability

To the maximum extent permitted by law, in no event will noissue be liable for any lost revenue, profit or data, or for special, indirect, consequential, incidental, or punitive damages however caused and regardless of the theory of liability arising out of the use of or inability to use noissue or arising out of any images posted on noissue even if noissue has been advised of the possibility of such damages.

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14. Site Feedback

Any comments, suggestions, proposals or other feedback provided to noissue in connection with the operation or content of our sites and products shall be provided by the submitter and received by noissue on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of noissue. By submitting any such information to noissue, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that noissue shall be free to use such information on an unrestricted basis.

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15. Privacy

noissue has set out in its Privacy Policy how we collect, use, disclose, store and protection the information that you submit to us during the use of our sites or services. This Privacy Policy applies to every site visit, every use of our services, and every transaction and agreement that is concluded through our sites or services.

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16. Children Under Age 13

You must be at least 13 years or older to register and use noissue’s products and services. If you are under 13, you must use an account created by a parent of guardian, and you must have the explicit permission of a parent of guardian to use noissue.

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17. Changes to Terms & Conditions

These Terms & Conditions may be changed without notice. It is your responsibility to review this page regularly for changes. Continued use of the noissue website or noissue offline app following any change constitutes your acceptance of the change. In addition, by ordering products or using services, you acknowledge that you have read and agree to these terms in their entirety.

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Privacy Policy